Kit
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  • πŸš€ Getting Started With Kit
  • πŸ’₯Kit PowerUps
    • Kit Common Sections
      • Base Kit
      • Funnel Kit Opt In
    • Promos Kit
      • Adding a Promo Super Power to a Page
      • 01 - Sticky Popup With Exit Intent
      • 02 - Scratch & Win
      • 03 - Large Sticky Popup
      • 04 - Deals Slider
      • 05 - Deals Slider (Small Card)
      • 06 - Bundle Promo
      • 07 - Single CTA With Timer
      • 08 -Banner With Background Video
      • 09 - Bar with Animated Coupon
      • 10 - Before The Sale Opt-In
      • 11 - Sticky Bar with Countdown & Accent Text
    • Sections Kit
      • Banner Sections
        • 01 - Side Video
        • 02 - Thin with Parallax Image
        • 03 - Colorful Image & Text
        • 04 - Background Video
        • 05 - Popup Video
        • 06 - Popup Video Full Height
        • 07 - Image on Left Side
        • 08 - Button on side
        • 09 - Full Height Background Image
        • 10 - Image on Right Side
        • 11 - Call out on Image (side)
        • 12 - Call out on Image (center)
        • 13 - Rotating words and icons
      • Content Sections
        • 01 - Image and Text
        • 02 - 2 Images & Text
        • 03 - Image, Text & Quote
        • 04 - Heading and Side Text
        • 05 - Text & Image (Alternating)
      • Icons Sections
        • 01 - 3 Columns (icon on left)
        • 02 - 2 Column Cards
        • 03 - 4 Columns
        • 04 - 3 Column Cards
        • 05 - 5 Columns
        • 06 - 3 Columns Motion Cards
        • 07 - 3 Columns (icon on top)
        • 08 - Circle Background
        • 09 - 3 Columns Border Card
        • 10 - Tall Cards
        • 11 - 3 Columns Cards
        • 12 - 6 Columns
        • 13 - 3 Columns Color Hover
      • Lists Sections
        • 01 - Centered List
        • 02 - List With Side Image
        • 03 - Centered Box With Background Image
        • 04 - Lists On Side
        • 05 - Full height with Image
        • 07 - Comparison List With Background Image
        • 08 - 3 Columns Text Only
        • 09 - 3 Column Cards
        • 10 - Line Separated
        • 11 - Lists Under Content
        • 12 - Two Columns
        • 13 - Image & Block Quote
        • 06 - Image in center
      • Modules Sections
        • 01 - Tabbed Content
        • 02 - Big Image & Slider
        • 03 - 4 Column Hover Cards
        • 04 - 3 Column Overlay Cards
        • 05 - 4 Column Hide & Seek Cards
        • 06 - 4 Column Cards With Circle Image
        • 07 - 3 Column Tall Hover Cards
        • 08 - Slider Hover Cards
        • 09 - 4 Column Tall Zoom Cards
        • 10 - 3 Column Cards Summary Hover
        • 11 - 4 Column Tall Animated Cards
        • 12 - 3 Column Cards
        • 13 - Large Slider
        • 14 - 3 Column Hover Cards
        • 15 - Module Outline
      • Pricing Sections
        • Adding a Pricing Super Power to a Page
        • 01 - Single CTA With Accent Text
        • 02 - Two Pricing Plans
        • 03 - Value Stack - Single CTA
        • 04 - Summary Stack Single CTA With GIF
        • 05 - Slide In Comparison - Two Plans
        • 06 -Simple Two Plan CTA With Background Image
        • 07 - Single vs Membership Compare With Bonus Sections
        • 08-Single CTA With GIF Mockup
        • 09 - Multi Column Comparison
      • Social Proof Sections
        • 01 - 3 Columns & Small Image On Bottom
        • 02 - 3 Columns & Image On Top
        • 03 - 3 Columns & Small Image On Top
        • 04 - 3 Columns Images (Screenshots)
        • 05 - Slider & Big Image
        • 06 - Slider With Quote On Side
        • 07 - Slider Cards With Image On Top
        • 08 - Slider With Image on Side
        • 09 - Slider With Small Image On Top
        • 10 - Slider With Large Quote
        • 11 - Slider With Small Image On Bottom
        • 12 - 3 Columns Just Text
        • 13 - Video testimonials
  • πŸ“šKit Usage Guides
    • Popups, Timers & Exit Intents
      • Popup Visibility Settings
      • Exit Intents
      • Using A Countdown Timer
    • Media
      • Image Optimization
      • Canva Templates
      • Using Background Videos
    • Smart Settings
      • Smart Style
      • Icons
  • πŸ’¬ Support & Help
    • Getting Help
    • FAQ
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On this page
  • Support options:
  • 1) Primary Support : Facebook Group
  • 2) Support Tickets
  1. πŸ’¬ Support & Help

Getting Help

PreviousIconsNextFAQ

Last updated 3 years ago

Support options:

1) Primary Support : Facebook Group

Here are some types of questions or problems to post inside the :

  • How do I ....

  • I can't seem to get this to work...

  • I am confused by...

  • I can't find....

Basically for any trouble using the our PowerUps - please post a question . This way everyone can leverage the information shared by us and possibly others can also provide input into how they are using their super powers.

When posting a "help me" type of message inside the Facebook group:

Issue resolution starts with clearly understanding your problem or question. So the clearer and more precise you are in not only describing the issue, but also what exactly you are trying to achieve goes a long way into a quick resolution.

The best way to report issues is to share a screen recording video. This way you can actually describe and show at the same time. Plus it is much quicker for you as well, because you do not have to type a long message.

We love screen recordings and issues that include them quickly go to the top of the priority list. Use or other free tools, to quickly and easily share a screen recording.

2) Support Tickets

  • Account problems (can't log in, unable to install or access purchased products)

  • Billing questions

  • Issues that require sharing sensitive information

As with posting an issue to the Facbeook group, we ask that you provide as much detail as possible when reporting the problem.

  • Describe the steps you are taking to see the issue.

  • Specify the PowerUp Name (and super section) you are using

  • Detail "what you are trying to achieve" as well (so we know if you are using the correct super power)

  • Provide a link if possible

If the issues needs to "move to support" because of access information or you would rather not reveal your site or issue - then we will continue the conversation as a

Filing a should be used for the following types of issues

Provide a screen shot and even better a screen recording

😍
Super PowerUps Facebook group
inside the Facebook Group
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